Public Safety Dispatcher Courses

Domestic Violence for Public Safety Dispatchers
Sexual Assault for Public Safety Dispatchers
Special Combo 1 day Domestic Violence and Sexual Assault for Public Safety Dispatchers
Advanced Communications Training Officer (ACTO) 
Public Safety Dispatcher’s Role in Environmental Crimes 

Records Courses

Records Clerk
Records Supervisor

GTA Partner Agency Courses

IXII Group
*All courses listed below will be held at RTC. Registration for these courses is directly through IXII Group at

Dispatch Fundamentals of Supervision – The objectives of this 8 hour course are to enhance the fundamental skills required of civilian supervisors. The course will cover scheduling, staffing, the discipline process, evaluations and new employee training and mentoring.

POST CCN: 1281-31024-xx-xxx          POST Plan IV          Tuition: $99

Dispatcher Role in Mass Casualty Incidents – The goal of this 8 hour course is to enhance the abilities of the Public Safety Dispatcher when handling a mass casualty incident by providing an overview of such incidents and role of dispatchers in lessons learned, emotional fallout, and resources management.

POST CCN: 1281-31040-xx-xxx          POST Plan IV          Tuition: $99

Dispatcher Active Shooter Situations – This 8 hour course is for dispatchers of all experience levels. It guides them through an active shooter incident. The class begins as the first call comes into the communications center and takes students through the process of gathering critical information, making the initial dispatch, maintaining officer and citizen safety, as well as, the impact on the center. This course is designed to help prepare dispatchers for this type of chaotic event.

POST CCN: 1281-30911-xx-xxx         POST Plan IV          Tuition: $99

Dispatcher Crisis Negotiations – This 8 hour course will provide an understanding of hostage negotiations principles, knowledge of the various roles, responsibilities and challenges a dispatcher may face in such a situation. Critical incidents are also discussed including hostage situations, barricaded subjects, suicidal subjects, and swatting.

POST CCN: 1281-30875-xx-xxx          POST Plan IV          Tuition: $99

Dispatcher Bullying – This 8 hour course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers, Trainers, Supervisors, and Managers to be able to manage bullying situations in the workplace.

POST CCN: 1281-12437-xx-xxx       POST Plan IV          Tuition: $99

Dispatcher Terrorism Awareness – This course will provide dispatchers with a basic awareness and understanding of how to professionally recognize and manage a terrorist incident.

POST CCN: 1281-30947-xx-xxx      POST Plan IV          Tuition: $99

Dispatcher Ethics & Leadership – This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within a public safety communications environment.

POST CCN: 1281-31039-xx-xxx     POST Plan IV          Tuition: $99

Dispatcher Wellness – This 8 hour course has been developed to enable public safety dispatchers and telecommunicators to recognize the health and psychological risks of job stress, cumulative as well as critical, and provide dispatchers the tools necessary to recognize and minimize the effects of stress in themselves and coworkers.

POST CCN: 1281-30906-xx-xxx      POST Plan IV          Tuition: $99