Course Description

This course is for dispatchers and supervisors who are responsible for the receipt of domestic violence calls, their management, and the dispatch of first responders. It provides up-to-date information to assist dispatchers in the safe and successful handling of domestic violence incidents. Instructors will also discuss protocols and issues specific to your area and jurisdiction.

Course Topics

  • Common Beliefs and Myths about DV
  • Impact on Children
  • DV Dynamics – Power and Control
  • Evidence
  • Managing Cultural Issues and Language Barriers
  • Legal Mandates and Court Orders
  • Legal Concerns
  • Significance of Strangulation
  • Risk Factors and Lethality
  • Interviewing Victims, Suspects, and Children
  • Dispatcher’s Role in the Safety of Officers, Victims, Suspects, and Children

Course Certification Number: 9070-30926
Course Certification Hours: 8

Course Fee Information:

POST Reimbursement Plan IV: There is no tuition for POST reimbursable agencies. Travel reimbursement is available via Training Reimbursement Request (TRR).*

*Travel may also be reimbursed through grant funding – Scholarship Funding for travel is available through the California Office of Emergency Services (OES) Law Enforcement Training Program Grant PO23108519. Please contact Alicia Shade at regarding additional questions on how dispatch personnel are eligible for travel reimbursement for this course or review, complete and submit the below form to Alicia Shade at for review.

POST Non-Reimbursable agencies: No tuition. Travel may be reimbursed through grant funding. If you are from a non-reimbursable POST agency and would like to see if your travel could be reimbursed directly to you or your agency, please contact Alicia Shade at with questions or review, complete and submit the below form to Alicia Shade at for review.

PO23 Scholarship Letter to Students & Request for Grant Travel Form

Course Disclaimer:

This project is supported by Grant No. PO23108519 awarded by the California Governor’s Office of Emergency Service (Cal OES). The opinions, findings, conclusions, and recommendations expressed in this publication/program/exhibit are those of the author(s) and not necessarily reflect the views of the Department of Justice, Office on Violence Against Women or the California Governor’s Office of Emergency Service (Cal OES). The California Governor’s Office of Emergency Service (Cal OES) reserves a royalty-free, nonexclusive, and irrevocable license to reproduce, publish, and use this material and to authorize others to do so.


If you are not Public Safety Dispatcher or Law Enforcement, you must have prior approval to attend this course.  Please contact Marisa Messier at for approval.  

06/25/2024 – Chino Hills
June 25, 2024 - June 25, 2024
8:00 am - 5:00 pm

08/05/2024 – Placer County
August 05, 2024 - August 05, 2024
8:00 am - 5:00 pm

Register for Domestic Violence for Dispatchers →