Course Description

The Supervisor’s Academy has been offered by the Government Training Agency since 1985.  The Academy is for supervisors at every level, from newly promoted or aspiring supervisors to upper management. The sessions are designed specifically for employees in local government and for the difficult and complex environment in which these employees work.

The Academy is five days in duration.  Although some theory is presented, the primary emphasis is on understanding and skill development.  The schedule provides time for presentation of material and an opportunity for practice during class.  Because of the separation between training days, participants can apply their learning in the workplace immediately, then deal with on-going situations, successes and failures, when they return to the Academy.

Course Topics

  • Qualities of a supervisor
  • Supervision styles
  • Communications, assertive and listening skills
  • Motivation
  • Goal setting
  • Decision making
  • Problem solving
  • Discipline issues
  • Conflict management
  • Power and empowerment
  • Implementing change
  • Emotional intelligence
  • Ethics in the workplace
  • Generations – how to manage a workplace with different generations present

Student Testimonials:

“The practical application aspect of the knowledge and techniques taught will help me apply them successfully in the workforce.” – Supervisor, City of Escondido

“Both instructors were inspirational and shared valuable experience, which influenced me to be a better supervisor. ” – Supervisor

Course Fee: $550.00

Cancellation Policy: Cancellations received more than ten (10) business days prior to the start of the class will not be charged. If payment has already been made, it will be refunded. Cancellations received ten (10) or less business days before the start of the class will be charged at full price. This late cancellation charge compensates GTA for the non-refundable costs incurred prior to the start date of the course.
No Shows: A No Show on the day of the class will result in a full charge for the class.